What we verify, what we show, and what to do when something goes wrong.
Written to be forwarded. If you are deciding whether to trust OlliDoc.it with someone you love — or whether to work through it — this is the page that should answer you.
OlliDoc.it is in its Atlanta validation phase. Features describe the service being built. Nothing is bookable yet, and no caregiver holds a verification status yet.
See how a decision gets made
A lapsed check doesn’t wait for someone to notice.
In the design, a lapsed background check isn’t flagged for someone to catch later. It structurally blocks that caregiver from being confirmed for a visit until it’s renewed and reviewed. Here’s what that looks like when it happens.
$ OlliDoc.it check --request=2291
01 · Verification states
Five states, each with a date.
A caregiver’s status is shown, not described to you. It is always one of five states, and it always says when it was last true — a status describes a moment, not a permanent promise.
- status: submitted
The caregiver has sent their information. Nothing has been checked yet, and a submitted caregiver cannot take a visit.
- status: screened
The checks for this caregiver have been run and the results are back. A person has not reviewed them yet.
- status: approved
A person has reviewed the results and approved the caregiver. It always shows the date — it describes that day, not a permanent promise.
- status: expired
Something that was approved has passed its date, such as a check that is due to be repeated. No new visits until it is renewed.
- status: under review
Something new has come up — a changed result, a concern, or a report — and a person is looking at it. No new visits while it is open.
Plannedwhat screening is intended to include
- Criminal background check
- Run before a caregiver can take a visit, and repeated on a schedule.
- Federal exclusion list
- The OIG List of Excluded Individuals and Entities — the public record of people barred from federal healthcare programs.
- Georgia registry status
- For certified nursing assistants, checked against the state registry.
- Identity
- Confirms the person is who they say they are.
The exact checks are being settled during the validation phase. This list will state what actually runs before anything opens.
02 · Service scope
Boundaries protect both people in the room.
Every booking states what is included and what falls outside it before anyone accepts. OlliDoc.it starts with non-medical home care — companionship, light meals, reminders, help around the home.
- For families: you know exactly what you are paying for, and what to arrange elsewhere.
- For caregivers: nobody is asked, mid-visit, to do something they did not agree to or are not qualified for.
- Medical and nursing tasks, and giving or managing medication, are outside the scope of OlliDoc.it.
03 · Visit confirmation
Arrival and departure — confirmed live, as they happen.
There’s no timesheet to fill out later. The moment the caregiver arrives at the service address, their location is confirmed and the check-in is logged instantly — not written down, not remembered, not entered at the end of the day. The same happens the second they check out.
You don’t have to take anyone’s word for when a visit started or ended. The system confirms it in real time, the instant it happens.
The full record — arrival, departure, tasks completed, and any notes — is visible to the family as the visit unfolds, not delivered after the fact. The caregiver sees the same record.
04 · Privacy
What happens to your information.
- Joining the waitlist collects only what the form asks: your name, email, optional phone, ZIP, and your answers. It never asks about anyone’s health.
- We use it to contact you about the Atlanta launch. We don’t sell it, rent it, or pass it to advertisers.
- It is stored in a database the public website can add to but cannot read back. Only our team can.
- You can ask us to delete it at any time by writing to contact@NNHG.us.
Visit records, once visits exist, are shared with the family and the caregiver on that visit, and nobody else without a reason you have been told about. Read the full privacy notice.
05 · Cancellations and changes
The path is set before the visit, not after.
Cancellation and change terms are part of what you see before you confirm — for families and caregivers alike. Nobody should learn the rules at the moment they need them.
If a caregiver cannot make a visit, the family is told, and support helps find a replacement where one is available. A cancellation should not mean starting over.
06 · A missed visit
If no one arrives, you find out — you don’t have to discover it.
Because arrival is recorded, a visit that has not started is visible. The family is told, support contacts the caregiver, and the replacement path begins.
If someone is at risk because a visit was missed, do not wait for support. Call 911.
07 · Incidents
Raising a concern goes to a person.
Families and caregivers can report a concern about a visit — something that happened, something that felt wrong, or something that was not done. Every report reaches a person, and the caregiver’s status can move to under review while it is looked at.
Caregivers can raise concerns too. Safety runs both ways: someone who feels unsafe in a visit should be able to say so without it costing them.
08 · Corrections and disputes
If the record is wrong, it can be corrected — visibly.
Either side can ask for a correction to a visit record: a time, a task, a note. The correction is shown alongside the original rather than silently replacing it, so both people can see what changed and why.
If you disagree about a visit or a charge, there is a defined dispute path, and a person reviews it with the record in front of them.
09 · Emergencies
OlliDoc.it is not an emergency service.
If someone needs urgent help, call 911.
Information on this site does not constitute medical advice, emergency services, employment guarantees, insurance coverage, or a promise of service availability.